1. Who is responsible for your information
This website and online store are operated under the trading name Street Culturefrom Maputo, Mozambique. For privacy questions or requests, use our contact form and select “Privacy request.”
2. Information we collect
- Account details such as your name, email address and authentication record.
- Order details such as your phone number, delivery address, items and order history.
- Consignment details such as item descriptions, photographs, ownership or provenance evidence, and identity or payout verification information when required.
- Payment status, provider reference and transaction metadata. We do not ask you to send us a card PIN, password or one-time code.
- Support messages, returns evidence and records needed to investigate a complaint or authenticity concern.
- Technical information such as IP address, device/browser information, security events, cookies and saved currency or basket preferences.
3. Why we use it
We use personal information to create and secure accounts, process orders, arrange delivery, assess consignments, prevent fraud and counterfeits, provide support, keep financial and audit records, comply with lawful requests, and improve the store. We process only what is reasonably necessary for these purposes.
4. Who receives it
We may share the minimum necessary information with hosting and database providers, approved payment processors, delivery partners, authentication or fraud-prevention providers, professional advisers and regulators or law-enforcement bodies where legally required. We do not sell personal information.
5. Payments
Payment methods are available only when shown as active at checkout. A payment provider may collect payment information under its own privacy notice. Street Culture receives payment status and reference information needed to match a payment to an order.
6. Cookies and local storage
Essential browser storage keeps the basket, currency preference, sign-in session and security controls working. Where optional analytics or marketing technology is introduced, we will provide the notices or choices required by applicable law.
7. Storage, security and international processing
We use access controls, encrypted connections and restricted administrative access. Online service providers may process information in other countries. When that happens, we require appropriate protections and limit the information shared. No online system can promise zero risk, so please use a unique password and never share an OTP.
8. Retention
We keep order, payment, consignment and support records only for as long as needed to fulfil the purpose for which they were collected, resolve disputes, prevent fraud and meet legal, tax or accounting requirements. Information that is no longer required is deleted, anonymised or securely restricted.
9. Your choices and rights
Subject to applicable law, you may ask to access, correct or delete your personal information, object to or restrict certain processing, withdraw consent where consent is the basis, or complain to the relevant data-protection authority. South African users may also contact the Information Regulator. We may need to verify your identity before completing a request.
10. Children
The store is not intended for children to transact independently. A parent or guardian must supervise any purchase or consignment by a person who cannot legally enter the agreement.
11. Updates and contact
We may update this notice as the service changes. The date at the top shows the latest revision. Submit privacy questions through the secure contact form.